Customer Service is everything


1. Listen

People want to be heard and understood. It is critical to listen to what people are saying to ensure we truly understand their needs. Simply by listening to our customers, we can anticipate their needs and provide prompt, friendly service. The same goes for your business.

2. Smile & Be Friendly

The most basic rule of customer service and the most important. Even smiling when answering the phone projects a friendly attitude.

3. Take That Extra Step, Go The Extra Mile

Opening a door, carrying products out to a vehicle, offering a beverage to a customer or business associate while they wait, making deliveries to customers businesses; it doesn’t take much to improve someone’s day and leave a lasting impression.

4. Be Honest

No one knows everything about everything. Even the experts. If there is something we do not know or are unable to answer, we find a resource that does.

Be honest with your customer and explain that you will find the answers they are seeking. They will appreciate your honesty and that you are taking that extra step for them.

5. Keep In Touch

People appreciate follow ups. Whether it is an update to let them know where a project is at and how things are going, a call to let them know when their purchase will be arriving, or a follow up after the job is done to ensure that they were satisfied with their product or service that they received.

Great customer service is one of those elements of business that is easily done, but too often over looked. By implementing the 5 customer service steps that we at Protocol implement everyday in your business, you will see a sharp increase in customer loyalty and word-of-mouth referral. There’s no better marketing than that.

Original post by  Lisa Church


Five Bathroom Ideas for a Modern Home

The bathroom tends to be the one room that gets neglected when we are decorating, as it can be difficult to create the look and feel that we really want to achieve, especially when the majority of us inherit a bathroom suite, and the tiles when moving home. But, there are plenty of ways to create a bathroom you’ll love, even if you aren’t planning on replacing the bath, so make sure to check out these five modern bathroom ideas.

Add depth and interest with color

bathroom suite

If you have an all-white or neutral bathroom why not add extra depth and interest by adding pops of colour? There are plenty of ways in which you can inject color into your bathroom, such as with towels, bathmats and shower curtains, you could even add some colorful artwork. Painting a feature wall is another great idea too, as is bathroom furniture with glossy coloured finishes.

New taps


With so many styles around than ever before, fitting new bath and basin taps will instantly modernize your bathroom. Sleek designs with a single lever handle aren’t just easy to operate, but enhance the modern look perfectly. Still a popular choice are open spout taps, which create a beautiful waterfall effect for a calm and restful feel.

Update the tiles

Updating the tiles will transform the look of your bathroom, and with so many designs to choose from you can create a truly individual look. If you don’t have the time to chisel the old tiles off, you could opt for tile transfers to cover up an old pattern, or to add life to plain white tiles.

Introduce new bathroom accessories

shower tidy

If there are toiletries cluttering up the side of the bath or the surfaces of a shower tray, treat yourself to a new shower caddy to tidy up those shampoo and shower gel bottles. If your shower is looking a bit on the tired side add new shower accessories such as a shower head or shower hose to give it a revamp.

Bathroom lighting

Hudson Reed Lincoln mirror cabinet

Fitting a new light fixture provides a great way to add modern style to your bathroom, and there are plenty of designs around that are suitable for this space. When choosing new bathroom lights, don’t forget that the fitting needs to be the correct IP rating for the particular zone of the room that you will be installing it in. In addition to a new ceiling light you may want to fit an illuminated mirror or mirrored cabinet too. Or, to really set the right kind of mood for your evening bath why not fit a dimmer switch?

Original aritcle & photos courtesy of  


Modern Bathroom Ideas via Pinterest

Good credit and YOU

We can’t stress enough how important it is to have good credit. Good credit will provide you with freedom and more choices throughout your lifetime. It will give you better interest rates on car loans, a variety of credit cards to pick from, the best mortgage rates out there and many other things. So how exactly do you establish good credit?
1. Don’t miss a payment
2. Keep your credit card balance less than 30% of your limit
3. Have a minimum of two trade lines
4. Keep the number of credit checks to a minimum
5. Check your own credit annually

For more information or help on how to establish or re-establish your credit call me anytime 877.323.6803